These Terms of Use ("Terms") govern your access to and use of Maisonriti.com ("Site"), including browsing, purchasing products, creating an account, and using any services made available through the Site.

By accessing or using our Site, you agree to these Terms, together with our Privacy Policy, Exchange Policy, Shipping Policy, and any other policies published on the Site.

If you do not agree with these Terms, please discontinue use of the Site.

1. Eligibility & Account Registration

Eligibility

You may use our Site only if you are legally capable of entering into a binding contract under applicable law.

Individuals under the age of 18 should use the Site only under the supervision of a parent or legal guardian, where permitted by applicable law.

If you are accessing the Site on behalf of a business or other entity, you confirm that you have the authority to bind that entity to these Terms.

Account Information

Where account creation is available, you agree to provide accurate, current, and complete information and to keep your details updated.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

If you suspect unauthorized access to your account, please contact us promptly at support.maisonriti@gmail.com.

2. Use of the Site

Maison Riti grants you a limited, personal, non-exclusive, and non-transferable right to access and use the Site for lawful personal shopping purposes.

You agree not to:

• Use the Site for any unlawful or fraudulent purpose.
• Violate any applicable laws or regulations.
• Infringe upon the intellectual property or proprietary rights of Maison Riti or any third party.
• Upload, introduce, or transmit viruses, malware, malicious code, or other harmful technology.
• Attempt to gain unauthorized access to the Site, customer accounts, servers, systems, or data.
• Interfere with or disrupt the operation or security of the Site.
• Use automated tools to scrape, copy, extract, or reproduce Site content without our written permission.
• Submit false, misleading, abusive, defamatory, obscene, or unlawful content.

We reserve the right to restrict or suspend access to the Site where we reasonably believe these Terms have been violated.

3. Products & Product Information

At Maison Riti, we take care to present our collections as accurately and elegantly as possible.

However, the actual appearance, colour, texture, detailing, or finish of a product may vary slightly from what appears on your screen due to photography, lighting conditions, device displays, screen settings, or the individual characteristics of fabrics and materials.

Where applicable, slight variations in handcrafted, embroidered, embellished, printed, or artisan-made pieces may be inherent to the nature of the product and are not necessarily considered defects.

We make reasonable efforts to ensure that product descriptions, measurements, pricing, and other information are accurate. However, inadvertent errors may occasionally occur.

4. Orders, Pricing & Payment

Placing an Order

Products displayed on the Site constitute an invitation to purchase. When you place an order, you make an offer to purchase the selected products subject to these Terms.

Receipt of an order confirmation does not necessarily constitute final acceptance of the order.

Maison Riti reserves the right, where reasonably necessary, to accept, decline, or cancel an order due to circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Payment verification issues
• Suspected fraudulent activity
• Delivery restrictions
• Technical or operational errors

If payment has already been collected for an order that we are unable to fulfil, the applicable amount will be handled in accordance with applicable law and our payment procedures.

Pricing

Unless otherwise stated, prices displayed on Maisonriti.com are in Indian Rupees (INR) and include applicable taxes where required.

Shipping charges, if applicable, will be displayed during checkout.

We reserve the right to revise product prices, offers, promotions, or availability without prior notice. Such changes will not ordinarily affect an order that has already been accepted by us, except where correction is required due to an obvious pricing or technical error.

Payment

Orders must be paid for using the payment methods made available at checkout.

Your order may be subject to payment authorization and verification before it is processed.

5. Shipping & Delivery

Shipping availability, charges, and estimated delivery timelines will be displayed on the Site or communicated during the ordering process, as applicable.

All delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, logistical disruptions, or other unforeseen events.

Maison Riti will make reasonable efforts to ensure that your order reaches you within the estimated timeframe, but delivery dates cannot be guaranteed unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping and contact information while placing an order.

6. Exchanges, Returns & Refunds

Maison Riti follows an Exchange Only Policy.

Eligible products may be exchanged within 7 days from the date of delivery, subject to the conditions specified in our Exchange Policy.

Maison Riti does not accept regular returns or provide monetary refunds for change of mind, size, colour, fit, or personal preference.

For a regular size or colour exchange, the cost of sending the product back to Maison Riti is borne by the customer.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within the timeframe specified in our Exchange Policy. Once verified by our team, an appropriate exchange or replacement will be arranged in accordance with that policy.

All exchanges are subject to eligibility, quality inspection, and product availability.

Please review our Exchange Policy carefully before making a purchase.

7. Order Changes & Cancellations

We begin processing orders as promptly as possible after confirmation.

Once an order has entered processing, we may not be able to modify or cancel it. This may include requests to:

• Change a size or colour
• Replace one product with another
• Add or remove items
• Change the delivery address or recipient information
• Apply a discount or promotional code after checkout
• Cancel an order after processing has begun

If you notice an error after placing your order, please contact support.maisonriti@gmail.com as soon as possible.

While our team will make reasonable efforts to assist before the order is processed or dispatched, changes or cancellations cannot be guaranteed.

8. Promotions, Offers & Discount Codes

From time to time, Maison Riti may offer promotional codes, special pricing, limited-time offers, or other benefits.

Unless otherwise specified:

• Promotions cannot be combined with other offers.
• Promotional codes must be applied during checkout.
• Offers may have specific eligibility requirements or validity periods.
• Promotions may be modified or withdrawn where permitted by law.
• Promotional benefits cannot ordinarily be applied retrospectively to completed orders.

Any additional conditions displayed with a particular promotion will form part of that offer.

9. Reviews & User-Generated Content

Where the Site allows customers to submit reviews, photographs, comments, testimonials, or other content, you agree that such content must be genuine, relevant, respectful, and lawful.

You must not submit content that is misleading, defamatory, offensive, discriminatory, promotional, infringing, or otherwise unlawful.

By voluntarily submitting content to Maison Riti, you grant us a non-exclusive, royalty-free licence to display, reproduce, and use that content in connection with our Site, social media, marketing, and promotional activities, subject to applicable law.

We reserve the right to moderate, decline, or remove user-generated content that violates these Terms or our standards.

10. Intellectual Property

All content appearing on Maisonriti.com, including but not limited to:

• Maison Riti name and branding
• Logos
• Product photographs and videos
• Graphics and artwork
• Website design
• Product descriptions
• Written content
• Collection names
• Creative materials

is owned by, licensed to, or lawfully used by Maison Riti and is protected by applicable intellectual property laws.

No content from the Site may be copied, reproduced, republished, modified, distributed, commercially exploited, or otherwise used without prior written permission from Maison Riti or the applicable rights holder.

11. Privacy

Your privacy is important to us.

Our collection, processing, storage, and use of personal information are governed by our Privacy Policy and applicable data protection laws.

By using the Site, you acknowledge that your information will be handled in accordance with our Privacy Policy.

12. Third-Party Services & Links

Our Site may use or contain links to third-party services, including payment gateways, logistics providers, social media platforms, analytics providers, or other external websites.

These third-party services operate under their own terms and privacy practices.

Maison Riti is not responsible for the content, availability, security, or practices of third-party websites or services except to the extent required under applicable law.

13. Disclaimer

We endeavour to keep Maisonriti.com accurate, secure, and available.

However, the Site and its content are provided on an "as available" basis to the extent permitted by applicable law.

We do not guarantee that the Site will always be uninterrupted, completely error-free, or free from technical issues.

Nothing in these Terms is intended to exclude any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Maison Riti will not be liable for indirect, incidental, special, or consequential losses arising solely from your use of, or inability to use, the Site.

Where liability cannot legally be excluded, our liability will be determined in accordance with applicable law.

Nothing in these Terms limits any statutory consumer rights that cannot legally be waived or restricted.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Maison Riti harmless against claims, losses, liabilities, or expenses arising from your unlawful misuse of the Site, infringement of third-party rights, or material violation of these Terms.

16. Suspension & Termination

Maison Riti reserves the right to restrict, suspend, or terminate access to an account or the Site where there is suspected fraud, unlawful activity, misuse of the Site, security concerns, or a material breach of these Terms.

Termination or suspension will not affect rights or obligations that arose before such action was taken.

17. Changes to These Terms

Maison Riti may update these Terms periodically to reflect changes in our services, business practices, legal requirements, or Site functionality.

Any revised Terms will be published on Maisonriti.com with an updated "Last Updated" date.

Your continued use of the Site following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any jurisdiction that cannot legally be excluded, disputes relating to these Terms or the use of Maisonriti.com shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

19. Contact Us

For questions regarding these Terms, your order, an exchange, or any other assistance, please contact our Customer Care Team: