We are committed to ensuring that your pieces are carefully inspected, thoughtfully packed, and delivered as smoothly as possible.

This Shipping Policy outlines our order processing, estimated delivery timelines, shipping charges, tracking, and other important delivery information.

Order Processing

Orders are typically processed within 3–4 business days (Monday to Friday).

This allows our team to:

• Verify your order details
• Conduct necessary quality checks
• Carefully prepare and package your pieces
• Hand over your order to our delivery partner

Orders placed on weekends or public holidays will begin processing on the next working day.

During launches, festive periods, promotional events, or periods of high order volume, processing may occasionally take longer than usual.

Delivery Timeline

Delivery timelines are estimates and may vary depending on your location, pin code, courier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping Charges

Shipping charges, where applicable, will be clearly displayed at checkout before you complete your purchase.

Shipping rates may vary or be revised from time to time.

Maison Riti may occasionally offer complimentary or discounted shipping as part of a special promotion. Any such offer and its applicable terms will be communicated on our website or during checkout.

Delivery Coverage

We currently deliver across India to serviceable pin codes, subject to coverage by our courier and logistics partners.

While we endeavour to reach customers across metro cities as well as other locations, delivery availability ultimately depends on courier serviceability for the shipping address provided.

For certain remote locations, a courier partner may request collection from the nearest serviceable delivery hub. Where such arrangements are necessary, the customer may be required to coordinate with the courier partner and collect the shipment within the specified timeframe.

Courier Partners

Maison Riti works with established logistics and courier partners to ensure reliable delivery across India.

Depending on your delivery location and service availability, your order may be assigned to Delhivery, Blue Dart, XpressBees, or another trusted courier partner, including services facilitated through logistics platforms such as Shiprocket.

The courier partner for each order is selected based on serviceability and available delivery options for the destination.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, pin code, phone number, and recipient details when placing an order.

Please review these details carefully before completing your purchase.

If you notice an error after placing your order, contact us immediately at support.maisonriti@gmail.com.

We will make reasonable efforts to assist if the order has not yet been processed or dispatched; however, address modifications cannot be guaranteed once processing has begun.

Maison Riti cannot be held responsible for delays or failed deliveries resulting from incomplete or incorrect information provided by the customer.

Tracking Your Order

Once your order has been dispatched, tracking information will be shared through the contact details provided with your order, such as email and/or SMS, where applicable.

You can use the tracking details to follow the progress of your shipment.

Please allow some time after dispatch for the courier's tracking system to update.

If you experience difficulty tracking your order, our Customer Care Team will be pleased to assist you.

Delivery Attempts & Non-Delivery

Please ensure that someone is available to receive your order at the delivery address.

Courier partners may make multiple delivery attempts according to their individual delivery procedures.

If delivery cannot be completed because of:

• An incorrect or incomplete address
• An incorrect or unreachable phone number
• Repeated unsuccessful delivery attempts
• Refusal to accept the shipment
• Failure to collect the parcel where collection is required

the shipment may be returned to Maison Riti.

Any applicable charges for re-shipping such an order may be borne by the customer.

Delivery Delays

While we make every reasonable effort to have your order delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our control. These may include:

• Courier or logistics delays
• Weather conditions
• Public holidays
• High-volume sale or festive periods
• Transportation disruptions
• Natural events
• Government restrictions
• Other circumstances beyond our reasonable control

Maison Riti cannot guarantee an exact delivery date where delays arise from circumstances outside our control.

Our Customer Care Team will, however, assist wherever reasonably possible with tracking and delivery-related concerns.

Orders Marked as Delivered

If your tracking information shows that your order has been delivered but you have not received it, please first check with family members, neighbours, building reception/security, or others who may have accepted the parcel on your behalf.

If the parcel still cannot be located, please contact us promptly at support.maisonriti@gmail.com with your order number and tracking details.

Our team will assist you in raising the matter with the relevant courier partner.

Damaged or Tampered Packages

If your parcel appears to be visibly damaged, opened, or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it.

Please contact us promptly at support.maisonriti@gmail.com with your order details and clear photographs and/or an unboxing video where available.

Any product-related exchange request will be handled in accordance with our Exchange Policy.

Exchange Shipping

Shipping related to an exchange is governed separately by our Exchange Policy.

For regular exchanges due to size or colour, the cost of sending the product back to Maison Riti is borne by the customer.

For a verified damaged, defective, or incorrect product, Maison Riti will arrange the appropriate exchange or replacement in accordance with our Exchange Policy.

Contact Us

For assistance regarding shipping, tracking, delivery, or your order, please contact: