Frequently Asked Questions
Everything you'd like to know before dressing your little one in Maison Riti.
What is Maison Riti?
Maison Riti is a luxury girlswear brand thoughtfully created for girls aged 2 to 10 years.
Our collections bring together graceful silhouettes, premium fabrics, intricate details, and child-friendly comfort—creating beautiful outfits for celebrations, special occasions, and memorable moments.
What age group does Maison Riti cater to?
Our collections are primarily designed for girls between 2 and 10 years of age.
Available sizes may vary by design. We recommend checking the size options and Size Guide provided on each product page before placing your order.
What occasions are Maison Riti outfits designed for?
Maison Riti pieces are created for childhood's most beautiful occasions—from birthdays and weddings to festive celebrations, family functions, parties, photoshoots, and special days.
You'll also find styles that can be dressed up or styled more simply depending on the occasion.
How do I choose the right size for my child?
Every child grows differently, so we recommend selecting a size based on measurements rather than age alone.
Please compare your child's measurements with our Size Guide before ordering. If your child falls between two sizes or you need assistance choosing the right fit, contact us at support.maisonriti@gmail.com.
Are Maison Riti outfits comfortable for children?
Yes. At Maison Riti, we believe luxury should look beautiful and feel comfortable.
Our pieces are thoughtfully designed to balance refined aesthetics with child-friendly comfort, allowing little girls to move, celebrate, and enjoy their special moments with ease.
Please refer to individual product pages for specific fabric, lining, and construction details.
Will the actual colour look exactly like the photographs?
We make every effort to represent our garments, colours, and detailing as accurately as possible.
However, slight colour variations may occur due to photography, lighting, and individual screen settings. Pieces featuring embroidery, embellishments, prints, or handcrafted details may also have subtle variations that make each piece unique.
How should I care for Maison Riti garments?
Maison Riti pieces may include delicate fabrics, embroidery, embellishments, or special detailing and should be handled with care.
Always follow the care instructions provided with the garment or on the individual product page. We recommend avoiding washing, ironing, or treating delicate occasion wear without first reviewing its specific care instructions.
Do you offer Cash on Delivery (COD)?
Cash on Delivery, where available, will be displayed as a payment option at checkout for eligible orders and serviceable pin codes.
What payment methods do you accept?
Available payment options will be displayed securely at checkout and may include UPI, credit cards, debit cards, net banking, and other supported payment methods.
Do you deliver across India?
Yes. Maison Riti delivers across India to serviceable pin codes, subject to availability from our courier and logistics partners.
How long will my order take to arrive?
Orders are generally processed within 3–4 business days.
Once dispatched, delivery typically takes approximately 4–5 business days, depending on your location and courier serviceability.
Please allow approximately 7–9 business days from the date of order for standard processing and delivery.
How can I track my order?
Once your order has been dispatched, tracking information will be shared through your registered email and/or SMS, where applicable.
You can use these details to follow your Maison Riti order until delivery.
Can I return a Maison Riti product?
Maison Riti follows an Exchange Only Policy. We do not accept regular returns or provide monetary refunds for change of mind, size, colour, fit, or personal preference.
We therefore recommend reviewing the product details and Size Guide carefully before completing your purchase.
Can I exchange the size?
Yes. Eligible products may be exchanged within 7 days from the date of delivery, subject to our Exchange Policy.
The garment must be unworn, unused, unwashed, and in its original condition, with all original tags, labels, and packaging intact.
All exchanges are subject to quality inspection and availability of the requested size.
Who pays for exchange shipping?
For a regular size or colour exchange, the customer is responsible for the cost of sending the product back to Maison Riti.
For a verified damaged, defective, or incorrect product, Maison Riti will handle the applicable exchange or replacement shipping in accordance with our Exchange Policy.
What if I receive a damaged, defective, or incorrect product?
Every Maison Riti order is carefully inspected before dispatch.
In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us within 2–3 days of delivery with your order number and clear photographs and/or an unboxing video.
Once verified, our team will assist you with the appropriate exchange or replacement.
How do I request an exchange?
To initiate an eligible exchange, contact support.maisonriti@gmail.com within 7 days of delivery.
Please share your order number, customer name, product details, reason for exchange, and preferred size or colour.
Our Customer Care Team will guide you through the next steps.
Can I change or cancel my order after placing it?
Our team begins preparing orders shortly after confirmation, so changes or cancellations may not always be possible once processing has begun.
If you notice an error, contact us at support.maisonriti@gmail.com as soon as possible. We will make every reasonable effort to assist before dispatch, but changes cannot be guaranteed.
Our team will be delighted to assist you in finding something beautiful for your little one.
