This Privacy Policy explains how Maison Riti ("we", "us", or "our") collects, uses, stores, and shares your personal information when you visit Maisonriti.com (the "Site"), create an account, make a purchase, contact us, or otherwise interact with our services.

By accessing or using our Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect information that is reasonably necessary to provide you with a seamless shopping experience and operate our business. Depending on how you interact with Maison Riti, this may include:

Identity & Contact Information

We may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Other contact details provided by you

Order & Transaction Information

When you place an order, we may collect information including:

• Products purchased
• Selected size, colour or variant
• Order value
• Order date
• Shipping information
• Payment status
• Exchange or customer-service history

Payment Information

Payments made through Maisonriti.com may be processed through third-party payment gateways. Your card, UPI, banking, or other payment information is processed securely by the applicable payment provider. Maison Riti does not ordinarily store your complete debit or credit card details on its own systems.

Payment providers may collect and process information necessary to authorize transactions, prevent fraud, and comply with applicable legal and regulatory requirements.

Device & Usage Information

When you browse our Site, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location derived from technical information
• Interaction with our Site
• Date and time of visits

This information helps us operate, secure, analyze, and improve our digital experience.

2. How We Use Your Information

We may use your personal information for purposes including:

Order Processing & Fulfilment

To:

• Process and confirm your order
• Arrange shipping and delivery
• Provide invoices and order confirmations
• Send delivery and order-status updates
• Process eligible exchanges
• Communicate regarding issues with your order

Payments

To process and verify payments through our authorized payment partners and assist with transaction-related matters.

Customer Care

To respond to questions, exchange requests, complaints, product inquiries, and other customer-support requirements.

Communication

We may use your email address or phone number to send essential communications relating to your account, purchases, deliveries, exchanges, or customer-service requests.

Marketing & Promotions

Where permitted by applicable law and based on your preferences or consent where required, we may communicate with you regarding:

• New collections
• Product launches
• Special offers
• Promotions
• Events
• Maison Riti updates

You may opt out of promotional communications through the unsubscribe mechanism provided, where applicable, or by contacting us at support.maisonriti@gmail.com.

Personalisation & Site Improvement

We may analyze how customers interact with Maisonriti.com to understand preferences, improve navigation, enhance our collections and services, and create a more considered shopping experience.

Security & Fraud Prevention

Information may be used to identify suspicious transactions, prevent fraudulent activity, protect customer accounts, and maintain the security and integrity of our Site.

Legal & Regulatory Requirements

We may process and retain information where necessary to comply with applicable laws, taxation, accounting requirements, legal proceedings, regulatory obligations, or legitimate requests from authorities.

3. Payment Processing & Security

Payments made through Maisonriti.com are processed using authorized third-party payment providers made available during checkout.

Payment information entered during checkout may be transmitted directly to the applicable payment provider through secure systems.

Maison Riti does not ordinarily have direct access to or store your complete card credentials.

Our payment partners may independently process certain personal and transaction information in accordance with their own privacy policies, security practices, and applicable regulatory requirements.

For Cash on Delivery, where offered, we may collect and process the information necessary to verify, fulfil, and manage your order.

4. Cookies & Similar Technologies

Like most modern e-commerce websites, Maisonriti.com may use cookies, pixels, and similar technologies to provide functionality and improve your experience. These technologies may be used for purposes including:

Essential Cookies

Essential cookies enable important Site functions such as:

• Maintaining your shopping cart
• Remembering login sessions
• Processing checkout
• Maintaining Site security

Disabling certain essential cookies may prevent parts of the Site from functioning correctly.

Preference Cookies

These cookies may remember selections or preferences to provide a more convenient and personalised browsing experience.

Analytics

We may use analytics technologies to understand how visitors interact with Maisonriti.com, including which pages and products receive attention and how customers navigate the Site. This information may help us improve our website, collections, marketing, and overall customer experience.

Advertising & Marketing Technologies

Where applicable, Maison Riti may use advertising technologies, including pixels or cookies provided by advertising and social media platforms, to measure campaign performance and deliver relevant advertising. The use of such technologies may be subject to the privacy practices of the respective third-party provider.

Managing Cookies

You may manage or disable cookies through your browser settings and, where available, through cookie preference controls provided on our Site. Please note that disabling certain cookies may affect the functionality or performance of Maisonriti.com.

5. How We Share Your Information

Maison Riti does not sell your personal information to third parties for their independent marketing purposes.

We may share limited personal information with trusted service providers where reasonably necessary to operate our business and fulfil your orders. These may include:

E-Commerce Platform

Our online store may be operated using Shopify or another e-commerce infrastructure provider. Such providers may process customer, order, account, and technical information as necessary to operate and secure the Site.

Payment Providers

Relevant transaction information may be shared with our payment gateway or payment-processing partners to:

• Process transactions
• Verify payments
• Prevent fraud
• Handle payment disputes
• Meet regulatory obligations

Shipping & Logistics Partners

To deliver your order, we may share necessary information such as your:

• Name
• Shipping address
• Phone number
• Order or shipment details

with courier, shipping, fulfilment, and logistics partners.

Technology & Service Providers

We may engage service providers for functions such as:

• Website hosting
• Email or SMS communication
• Customer support
• Data storage
• Analytics
• Advertising
• Fraud prevention
• Technical support

Such providers should receive only information reasonably necessary to perform the services provided to us.

Legal Requirements

We may disclose personal information where required or permitted by applicable law, court order, regulatory requirement, or lawful request from a government authority. Information may also be disclosed where reasonably necessary to protect Maison Riti, our customers, our legal rights, or the security of our services.

Business Transfers

If Maison Riti undergoes a merger, restructuring, acquisition, sale, or transfer of all or part of its business or assets, relevant customer information may form part of that transaction, subject to applicable law.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to safeguard personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. We therefore encourage customers to use secure devices, maintain the confidentiality of account credentials, and contact us promptly if unauthorized account activity is suspected.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Order fulfilment
• Customer support
• Accounting and taxation
• Fraud prevention
• Resolving disputes
• Compliance with applicable legal obligations

Different categories of information may be retained for different periods depending on operational and legal requirements.

8. Your Privacy Choices & Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to request access to or correction of certain information we hold about you.

You may also request assistance regarding deletion or withdrawal of consent where such rights apply and where we are not legally required to retain the information.

You may unsubscribe from promotional email communications using the unsubscribe option provided in those communications.

For privacy-related requests, please contact: support.maisonriti@gmail.com

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Maisonriti.com is intended for individuals who are legally capable of making purchases or for use under the supervision of a parent or legal guardian, as applicable.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to Maison Riti without appropriate authorization, please contact us at support.maisonriti@gmail.com so that we can review the matter and take appropriate action.

10. Third-Party Links & Services

Maisonriti.com may contain links to third-party websites, payment services, social media platforms, or other external services.

Once you leave our Site or interact directly with a third-party service, that provider's own privacy policy and terms may apply.

Maison Riti is not responsible for the privacy practices, security, or content of independent third-party websites or services.

We encourage you to review their respective privacy policies before providing personal information.

11. International Processing

Certain technology or service providers used by Maison Riti may process or store information using infrastructure located outside your state or country.

Where personal information is transferred or processed across jurisdictions, we endeavour to work with reputable providers and handle such information in accordance with applicable legal requirements.

12. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in:

• Our business practices
• Technology
• Services
• Legal or regulatory requirements
• How we collect or process information

Any revised version will be published on Maisonriti.com with an updated Effective Date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact: