We take great care in ensuring that your order reaches you in impeccable condition. Should you require a different size or colour, we are pleased to offer an exchange within 7 days of delivery, subject to the terms outlined below.

Exchange Eligibility

An exchange request must be initiated within 7 days from the date of delivery.

To preserve the quality and exclusivity of our collection, the item must be:

• Unworn, unused and unwashed
• In its original condition
• With all original tags and labels intact
• Returned in its original packaging
• Free from stains, marks, fragrances, alterations or any signs of wear

All exchange requests are subject to a quality inspection by our team. Items that do not meet the above conditions will not be eligible for exchange and may be sent back to the customer.

Size & Colour Exchange

If your chosen size or colour is not quite right, you may request an exchange within the 7-day exchange window.

All exchanges are subject to availability of the requested size, colour or variant at the time the exchange is processed. In case your preferred variant is unavailable, our team will assist you with the available alternatives.

Exchange Shipping & Charges

For an exchange requested due to size, colour, fit, preference, or any other reason not resulting from an error by Maison Riti, the customer is responsible for the cost of sending the original item back to us.

Once the returned item has been received and successfully passes our quality inspection, the approved replacement will be processed in accordance with the exchange instructions provided by our Customer Care Team.

Please package the item securely and use a reliable, trackable courier service when sending it back. Maison Riti cannot be held responsible for parcels that are lost, delayed, or damaged while being returned through a courier arranged by the customer.

If an exchange cannot be approved because the returned item does not meet our eligibility requirements, the cost of shipping the item back to the customer will also be borne by the customer.

When Maison Riti Covers Shipping

If you have received an item that is damaged, defective, or different from what you ordered, please contact our Customer Care Team within 2–3 days of delivery.

Once the issue has been reviewed and confirmed by our team, Maison Riti will bear the applicable shipping costs for the exchange or replacement.

Please do not send a damaged, defective, or incorrect item back independently before receiving instructions from our team.

Damaged, Defective or Incorrect Orders

Every Maison Riti order undergoes careful quality checks before dispatch.

In the unlikely event that you receive a damaged, defective or incorrect item, please contact us within 2–3 days of delivery with your order details along with clear photographs and/or an unboxing video of the product.

Once verified by our team, we will arrange an appropriate replacement or exchange at no additional shipping cost to you.

Items Not Eligible for Exchange

To maintain the quality and integrity of our collections, exchanges cannot be accepted for:

• Worn, washed, used or altered items
• Items with stains, marks, fragrances or signs of wear
• Items without their original tags or packaging
• Exchange requests made after 7 days of delivery
• Products specifically marked as Final Sale / Non-Exchangeable
• Customized or made-to-order pieces, where applicable

Returns & Refunds

Maison Riti follows an Exchange Only policy.

We do not accept returns for change of mind, size, colour or personal preference. No monetary refunds will be issued to the original payment method for regular orders or exchange requests.

We encourage you to review the product details and size information carefully before completing your purchase.

Order Changes & Cancellations

Our team begins preparing your order shortly after it is confirmed. Therefore, once an order enters processing, changes or cancellations may not always be possible.

This may include changes to:

• Size or colour
• Product selection
• Shipping address
• Items added to or removed from the order
• Discount codes applied after checkout

If you notice an error in your order, please contact us at the earliest. While we will make every reasonable effort to assist before dispatch, modifications or cancellations cannot be guaranteed.

How to Request an Exchange

To initiate an exchange, please contact the Maison Riti Customer Care Team within 7 days of delivery.

Kindly share your:

• Order Number
• Name
• Product Details
• Reason for Exchange
• Preferred Size / Colour

Once your request has been reviewed, our team will guide you through the exchange process and provide the relevant return instructions.

A Note from Maison Riti

Every Maison Riti piece is prepared and presented with care, and we want your experience with us to feel just as considered.

Our exchange policy has been thoughtfully designed to maintain the quality of our collections while ensuring a seamless experience for our customers.

For any assistance, our Customer Care Team will be pleased to help.